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• In such cases, the casino’s ability to intervene is often limited.
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If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Thank you very much for submitting your complaint. Casino Guru will never ask for payments or access to your accounts to complete KYC.

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Enjoy free casino games in demo mode on Casino Guru. The platform is licensed in Curacao, supports BDT, and provides a mobile app for Android/iOS. We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint. The player retained the option to reopen the complaint if he decided to resume communication.

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Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities. If someone claims to be from Casino Guru and does that, do not share any information.We only contact players through this official complaint thread or via @casino.guru e-mail addresses. From gaming and dining to live entertainment and hotel stays, every visit is a chance to find your fortune. A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality. However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication.

• An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
• The issue was addressed by recommending the player contact his payment provider for an investigation, as the casino’s ability to intervene was limited.
• You should always make sure that you meet all regulatory requirements before playing in any selected casino.Copyright ©2026
• The platform is licensed in Curacao, supports BDT, and provides a mobile app for Android/iOS.
• However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication.
• If someone claims to be from Casino Guru and does that, do not share any information.We only contact players through this official complaint thread or via @casino.guru e-mail addresses.
• Crickex is a leading online casino and betting exchange platform, launched in 2019 and licensed in Curacao.

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If you use some ad blocking software, please check its settings. You will soon be redirected to the casino’s website. You should always make sure that you meet all regulatory requirements before playing in any selected casino.Copyright ©2026 We remain open and ready to assist in resolving the matter should the player decide to reach out again. As a result, we must close this complaint for the moment. Dear alexandroskiriakakis,We are extending the timer by 7 days.
However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress. I’m sorry that we can’t provide more immediate assistance at this time. In such cases, the casino’s ability to intervene is often limited.
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The complaint was kept open for a month to allow for updates, but it was ultimately closed due to the player’s lack of response. The issue was addressed by recommending the player contact his payment provider for an investigation, as the casino’s ability to intervene was limited. The player from Greece had made a deposit to the casino, but his balance remained zero. Northern Wisconsin’s hub with Red Zone Sportsbook, lodging, and full-service gaming.